Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

China Loong Restaurant Furniture Co., Ltd. supplies furniture and related furnishing solutions for restaurants, hotels, bars, banquet venues, catering operations, and commercial dining spaces. Our order process is designed to help international buyers select suitable products, confirm customization details, and coordinate production and delivery according to each project’s requirements.

1. Inquiry and Product Selection

To begin an order, please send us the products and quantities you are interested in, together with any available specifications. Our product range includes dining tables and chairs, bar stools, booth seating, bar counters, buffet serving stations, hostess stands, private room furnishings, outdoor dining sets, display cabinets, storage furnishings, and other commercial restaurant furniture.

For a more accurate quotation, please provide the required dimensions, materials, finishes, colors, upholstery options, structure preferences, packaging expectations, destination, and estimated order quantity. Reference images, drawings, floor plans, or product links can also help us understand your requirements.

2. Customization and Quotation

Many commercial furniture projects require adjustments to size, construction, finish, upholstery, hardware, or overall appearance. China Loong Restaurant Furniture Co., Ltd. can review your specifications and discuss suitable options for items such as custom fixtures, metal frames, partition screens, service counters, warm holding cabinets, mobile catering trolleys, and complete hotel or restaurant furnishing solutions.

Quotations are prepared according to the selected products, customization details, materials, quantities, packaging requirements, and delivery destination. Any special design, sample, tooling, or additional service requirements will be reviewed and confirmed as part of the quotation process.

3. Order Confirmation

Before production begins, both parties should confirm the product description, dimensions, materials, colors, finishes, upholstery, quantities, packaging, shipping marks, and other relevant order details. For customized products, drawings, product images, samples, or specifications may be used to confirm the final design.

The confirmed order documents or commercial invoice should clearly reflect the agreed product information. Production will proceed after the order details and applicable commercial conditions have been reviewed and accepted by the customer.

4. Payment Terms

Payment arrangements are confirmed according to the order details, product requirements, customization level, and commercial terms agreed by both parties. The applicable payment method, payment schedule, currency, banking information, and any related charges will be stated in the confirmed quotation, invoice, or order documentation.

Please arrange payment only using the official banking details provided in the confirmed order documents. If any banking information appears to change, please verify it with our authorized sales contact before making a transfer.

5. Production and Quality Check

After order confirmation and the required payment arrangement, production is scheduled according to the product specifications and current manufacturing requirements. The production timeline is subject to the order contents, customization details, materials, quantity, and confirmation of all necessary information.

During production, we may communicate with the customer regarding design details, material selection, upholstery, color matching, or other technical matters. Product inspection and preparation are carried out according to the confirmed order requirements. When applicable, production photos, finished-product images, or packing photos may be shared for customer review before shipment.

6. Packing and Delivery

Furniture is packed according to the product structure, materials, handling requirements, and agreed shipping arrangement. Packaging may include suitable protective materials, cartons, wooden cases, pallets, or other methods depending on the product and destination.

Shipping arrangements are confirmed according to the order details, delivery location, cargo volume, product requirements, and the customer’s preferred logistics solution. Available transportation options may include sea freight, air freight, or other suitable methods. The final shipping schedule, freight terms, documentation, and delivery arrangements are subject to confirmation before dispatch.

Customers should review the shipping marks, consignee information, import requirements, and destination documentation before shipment. Any special customs, labeling, or delivery instructions should be communicated during the order confirmation stage.

7. After-Sales Support

After delivery, please inspect the goods and contact us promptly if there is any visible damage, missing component, product discrepancy, or other order-related issue. Supporting information such as product photographs, package labels, shipping documents, and a description of the problem can help us review the matter efficiently.

Our team will communicate with the customer to understand the situation and discuss an appropriate solution according to the confirmed order documents and specific circumstances. For future projects, we can also review updated specifications, additional quantities, replacement requirements, or new furniture concepts to support long-term cooperation.

Important Order Notes

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